Hiflylabs is a Budapest-based company. We have 160+ employees at this moment and we are constantly thriving. Our application development team and business intelligence experts work to provide effective solutions to business problems. We have a mix of Hungarian and international clients, including the finance, telecommunication, and energy sectors.


  • Cooperate with our partners and their teams on different IT Service Management project and IT Operation improvement tasks
  • Tailor the service measurement framework, create metrics, KPIs which best fit to the client environment
  • Prepare and present reports, reviews, and dashboards based on the performance and the quality of the services
  • Guide and optimize the service
  • Establish IT service catalogs or service portfolios
  • Build and maintain relationships with partners and assess the agreements
  • Communicate and consult about the changes regarding the services with the concerned parties
  • Be the bridge between the clients and the IT


  • You have at least 3 years of experience in similar roles
  • English language proficiency in speaking and writing
  • You had the opportunity to work as an IT Service Manager
  • You have deep understanding of Enterprise IT architectures
  • You understand and communicate the business and the IT language impeccably
  • Your mindset builds around terms of processes and services
  • You are able to incorporate service specifications, measurement methodologies and standards into a written agreement
  • You can easily facilitate a serious and complicated meeting
  • The service mentality is in your DNA
  • You are determined and you can represent the interest of a client
  • You are looking for new challenges and eager to learn and develop professionally
  • You have no problems with communicating and presenting your thoughts in an understandable way

Why us?

  • Diverse projects: In each assignment there is always something new either on the technical or on the business side that helps you grow.
  • Cutting edge technology: You will work with many of the most up-to-date technologies and tools.
  • Strong and motivating team: We stress the importance of working together in tight-knit, cohesive teams in which members help each other to reach the common goal.
  • Work-life balance: We help you to feel good individually as well, and coordinate work so as it should align with your leisure activities.
  • Professional development: There are team gatherings on a regular schedule where colleagues can share their knowledge, and have deep technical discussions.
  • Focus on company culture: In addition to our business and professional achievements we are proud of the social bonding in the company, which is based on mutual respect and helping one another.
  • Personal mentoring: You will have your own mentor (just like everybody at Hiflylabs) who you can turn to with professional issues as well as with personal ones.