Hiflylabs is a Budapest-based company. We have 160+ employees at this moment and we are constantly thriving. Our application development team and business intelligence experts work to provide effective solutions to business problems. We have a mix of Hungarian and international clients, including the finance, telecommunication, and energy sectors.
Responsibilities
- Cooperate with our partners and their teams on different IT Service Management project and IT Operation improvement tasks
- Tailor the service measurement framework, create metrics, KPIs which best fit to the client environment
- Prepare and present reports, reviews, and dashboards based on the performance and the quality of the services
- Guide and optimize the service
- Establish IT service catalogs or service portfolios
- Build and maintain relationships with partners and assess the agreements
- Communicate and consult about the changes regarding the services with the concerned parties
- Be the bridge between the clients and the IT
Requirements
- You have at least 3 years of experience in similar roles
- English language proficiency in speaking and writing
- You had the opportunity to work as an IT Service Manager
- You have deep understanding of Enterprise IT architectures
- You understand and communicate the business and the IT language impeccably
- Your mindset builds around terms of processes and services
- You are able to incorporate service specifications, measurement methodologies and standards into a written agreement
- You can easily facilitate a serious and complicated meeting
- The service mentality is in your DNA
- You are determined and you can represent the interest of a client
- You are looking for new challenges and eager to learn and develop professionally
- You have no problems with communicating and presenting your thoughts in an understandable way
Why us?
- Diverse projects: In each assignment there is always something new either on the technical or on the business side that helps you grow.
- Cutting edge technology: You will work with many of the most up-to-date technologies and tools.
- Strong and motivating team: We stress the importance of working together in tight-knit, cohesive teams in which members help each other to reach the common goal.
- Work-life balance: We help you to feel good individually as well, and coordinate work so as it should align with your leisure activities.
- Professional development: There are team gatherings on a regular schedule where colleagues can share their knowledge, and have deep technical discussions.
- Focus on company culture: In addition to our business and professional achievements we are proud of the social bonding in the company, which is based on mutual respect and helping one another.
- Personal mentoring: You will have your own mentor (just like everybody at Hiflylabs) who you can turn to with professional issues as well as with personal ones.
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