Item: Hardware manufacturer empowers customer support
Author: Laszlo Jusztin

decreased workload on human agents with customer support chatbot.

Customer Chatbot

Tech firm enhances customer support with AI

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Hardware manufacturer empowers customer support

Adaptive Recognition develops, manufactures, and distributes world-class software and hardware components for image capturing and analytics. Continuous R&D is integral to their role as system integrators who produce innovative components, and incorporate them into vehicle-, transportation management-, and ID security systems. Hiflylabs assisted in adopting generative AI solutions into their customer facing operations, saving precious resources for their support team.

50% less workload on human customer support

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With flexible and proactive approach, they created an AI customer support pilot which turned into a pillar of our long-term customer experience strategy.

Laszlo Jusztin

ERP Project Manager, Adaptive Recognition

Major bank accelerates customer support

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Major bank accelerates customer support with AI-augmented knowledge base

Erste is a top 3 player in the Hungarian banking scene, with nearly 100 branches all across the country. They were looking to boost information flow within the company to improve employee access to product details. 
Using an agentic RAG, we created an enterprise-ready system that allows clerks to find specifics of banking products with ease. 


Making information more accessible and reducing workload with a chat-based agentic RAG in a highly sensitive industry. 

Beverage retailer scales data operations

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Retail company modernizes data operations for scale

Cirkul is a beverage company that makes drinking water with delicious and nutritious flavors. The company develops an innovative beverage delivery system that makes it easier for the average consumer to drink more water. Cirkul was founded in 2015 and is based in Tampa, Florida. Operating through D2C e-commerce, they expanded into major retail partnerships in 2018, reaching customers across the United States. In 2022, they launched nationwide in Walmart stores. By 2023, Cirkul had become one of Walmart's fastest-selling products in the home division. As they quickly grew from a startup into a medium-sized company, they encountered several operational challenges. Hiflylabs helped standardize their data operations to serve both customers and their financial reporting needs better, enabling further growth and future-proof efficiency.

Modernizing data infrastructure and reporting systems to support enterprise-scale operations for a fast-growing company

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Your team is some of the best data engineers I have seen in the past decade, so definitely a strong partnership we have built.


Multi-Agent AI Automation

Financial firm revolutionizes analytics with AI

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Investment firm augments due diligence

Our client, a global financial firm whose identity is protected by confidentiality, manages substantial assets across multiple business segments. Employing thousands of professionals in offices across continents, its operations required strategically applied data intelligence solutions to support further growth. Hiflylabs helped reestablish their digital infrastructure, and build an AI solution that automates due diligence, cutting 99% of time investment professionals spend on manual analysis. 

Global financial firm achieves 99% reduction in analysis time and cost with AI-powered platform


Fashion retailer creates 360 data platform and boosts profitability

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Veronica Beard was co-founded by sisters-in-law Veronica Swanson Beard and Veronica Miele Beard in 2010. Since then, the brand became a leader in lifestyle fashion, offering modern women cool classics. Fueled by rapid international growth, they needed to build a future-proof data infrastructure from the ground up. Hiflylabs partnered with them in a greenfield project to establish a modern data platform. This quickly evolved into a powerful Composable Customer Data Platform, creating a unified foundation to enhance reporting, enable advanced personalization, and connect teams across the business.

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Hiflylabs feels like an extension of our own team. They combine stellar engineering with a genuine commitment to our business, consistently delivering long-term solutions that provide real value to our stakeholders.

Healthcare provider builds secure AI platform for 360 patient view

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Hiflylabs developed an AI platform that cuts hours of clinical admin work, providing doctors with secure access to patient data in a matter of clicks. Using powerful Databricks services and a time-saving Databricks Apps environment, the team deployed the application in weeks, enabling air-tight security, seamless data flow, robust governance, and HIPAA-ready compliance.

AI-powered platform built entirely on Databricks enables 360 patient view with secure data flow, explainable AI, and built-in governance.

Predictive Modeling

Manufacturer eliminates production defect

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Industrial manufacturer eliminates production line defect

Arconic is a leading manufacturer of aluminum sheets, plates and extrusions, as well as innovative architectural products. They strive to advance the automotive, aerospace, commercial transportation and construction markets. Hiflylabs helped optimize one of their production lines based on sensor data to eliminate production errors.

Root cause identification fixes manufacturing defects based on industrial IoT data

Hardware manufacturer empowers customer support

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