Hardware manufacturer empowers customer support

Adaptive Recognition develops, manufactures, and distributes world-class software and hardware components for image capturing and analytics. Continuous R&D is integral to their role as system integrators who produce innovative components, and incorporate them into vehicle-, transportation management-, and ID security systems. Hiflylabs assisted in adopting generative AI solutions into their customer facing operations, saving precious resources for their support team.

50%

decreased workload on human agents with customer support chatbot.

Challenge

Adaptive Recognition’s customers are mostly vehicle and speed recognition camera users. The company wanted to test whether state-of-the-art large language models could enable their customers to access information more easily, improving their user experience, and improving the support team’s work efficiency.

Solution

Hiflylabs created a Microsoft Azure pipeline that enables feeding corporate information (FAQs, software & hardware documentation) to OpenAI's model in real-time. It also answers user questions while complying with all corporate safety and privacy standards.

Achieving a 90+% correct answer ratio, this proof-of-concept proved legitimate use cases for an internal LLM-powered chatbot with full access to company data and automated knowledge integration.

Service

AI

Industries

Manufacturing

Technologies

OpenAI

Azure

Streamlit

Technologies

OpenAI

Azure

Streamlit

With flexible and proactive approach, they created an AI customer support pilot which turned into a pillar of our long-term customer experience strategy.Laszlo Jusztin
- ERP Project Manager, Adaptive Recognition

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