Adaptive Recognition

External Facing Customer Chatbot Integration With Enterprise Knowledge Base

Adaptive Recognition develops, manufactures, and distributes world-class software and hardware components for image capturing and analytics. Continuous R&D is integral to their role as system integrators who produce innovative components, and incorporate them into vehicle-, transportation management-, and ID security systems. Hiflylabs assisted in adopting generative AI solutions into their customer facing operations, saving precious resources for their support team.

50%

decreased workload on human agents with customer support chatbot.

Challenge

Adaptive Recognition’s customers are mostly vehicle and speed recognition camera users. The company wanted to test whether state-of-the-art large language models could enable their customers to access information more easily, improving their user experience, and improving the support team’s work efficiency.

Solution

Hiflylabs created a Microsoft Azure pipeline that enables feeding corporate information (FAQs, software & hardware documentation) to OpenAI's model in real-time. It also answers user questions while complying with all corporate safety and privacy standards. Achieving a 90+% correct answer ratio, this proof-of-concept proved legitimate use cases for an internal LLM-powered chatbot with full access to company data and automated knowledge integration.

Services

Generative AI Integration

RAG

Fine-tuning

Automation

Security Alignment

Industries

Manufacturing

Technologies

OpenAI

Azure

Streamlit

“Our goal is to raise the customer experience to a higher level by developing our current support portal with the involvement of AI (achieving a faster response time and freeing up manpower at the same time). The Hiflylabs team independently created a pilot project, with their flexible and proactive approach, and convinced us that this type of customer support should be one of the pillars of our long-term strategy.” Laszlo Jusztin ERP Project Manager Adaptive Recognition Hungary

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