Adaptive Recognition
External Facing Customer Chatbot Integration With Enterprise Knowledge Base
Adaptive Recognition develops, manufactures, and distributes world-class software and hardware components for image capturing and analytics. Continuous R&D is integral to their role as system integrators who produce innovative components, and incorporate them into vehicle-, transportation management-, and ID security systems. Hiflylabs assisted in adopting generative AI solutions into their customer facing operations, saving precious resources for their support team.
50%
decreased workload on human agents with customer support chatbot.
Challenge
Adaptive Recognition’s customers are mostly vehicle and speed recognition camera users. The company wanted to test whether state-of-the-art large language models could enable their customers to access information more easily, improving their user experience, and improving the support team’s work efficiency.
Solution
Hiflylabs created a Microsoft Azure pipeline that enables feeding corporate information (FAQs, software & hardware documentation) to OpenAI's model in real-time. It also answers user questions while complying with all corporate safety and privacy standards. Achieving a 90+% correct answer ratio, this proof-of-concept proved legitimate use cases for an internal LLM-powered chatbot with full access to company data and automated knowledge integration.
Services
Generative AI Integration
RAG
Fine-tuning
Automation
Security Alignment
Industries
Manufacturing
Technologies
OpenAI
Azure
Streamlit
“Our goal was to raise customer experience to a higher level by updating our current support portal with AI—achieving a faster response time and freeing up manpower at the same time. The Hiflylabs team independently created a pilot project, and their proactive approach convinced us that this collaboration should be one of the pillars of our long-term strategy.”Laszlo Jusztin - ERP Project Manager, Adaptive Recognition
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