External Facing Customer Chatbot Integration With Enterprise Knowledge Base
Adaptive Recognition develops, manufactures, and distributes world-class software and hardware components for image capturing and analytics. Continuous R&D is integral to their role as system integrators who produce innovative components, and incorporate them into vehicle-, transportation management-, and ID security systems. Hiflylabs assisted in adopting generative AI solutions into their customer facing operations, saving precious resources for their support team.
50%
decreased workload on human agents with customer support chatbot.
Hiflylabs created a Microsoft Azure pipeline that enables feeding corporate information (FAQs, software & hardware documentation) to OpenAI's model in real-time. It also answers user questions while complying with all corporate safety and privacy standards.
Achieving a 90+% correct answer ratio, this proof-of-concept proved legitimate use cases for an internal LLM-powered chatbot with full access to company data and automated knowledge integration.
AI
Manufacturing
OpenAI
Azure
Streamlit
OpenAI
Azure
Streamlit
"To raise customer experience via AI support (faster response, freeing manpower), Hiflylabs independently created a flexible, proactive pilot. The results convinced us this AI customer support should be a pillar of our long-term strategy."Laszlo Jusztin
- ERP Project Manager, Adaptive Recognition
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