Healthcare provider automates supply chain processes

Healthcare provider automates supply chain processes

Our client is a healthcare provider with multiple facilities, managing the operations, procurement, booking, and staffing for several hospitals across Europe. Hiflylabs’ AI-based solution, grounded with an in-depth context layer, allows the client to introduce automation across the entire supply chain, while traceable sourcing of LLM outputs ensures the reliability of answers and actions.

95%

hallucination reduction

70%

more reliable AI answers

Challenge

The client operates 20+ healthcare facilities, with various functions being siloed and working with legacy IT systems. In order to streamline these processes, the client wished to introduce agentic workflows and unify them with a company-wide software rollout.

Hiflylabs was tasked with mapping out potential solutions and implementing the selected one.
 

Solution

After initial analysis and feasibility studies, we consolidated internal knowledge into a context layer for the final system, which was introduced across the entire organization. Responsibles were onboarded into their related software, from hospital management to procurement, room availability, and OR scheduling.

Automated processes still keep humans in the loop at key decision points, resulting in faster and more cost-effective operations, while information retrieval related to these processes remained accurate and traceable.
 

Service

AI

Industries

Healthcare

Technologies

OpenAI

LangGraph

Azure

Python