Telco firm optimizes enterprise software with knowledge layer

The client uses a suite of proprietary tools for its operations, from ERP to BI and CRM. They were looking to update their existing software, in place for over 25 years, as processing speeds were behind industry standards, resulting in lower staff efficiency and overall dissatisfaction.

Hiflylabs was tasked with modernizing the software suite with AI layers for automation and cost reduction purposes. 
 

Our initial analysis uncovered decades of legacy codebases, dependencies, documentation, and versioning, all in strict hierarchy. To gain an overview of its workings and enable a more efficient, AI-driven operation in the next suite, we built an ontology, with a graph mapping out the company’s knowledge base, glossary, and workflows.

First, it was tested against an evaluation set, and it was proven to be accurate in over 96% of cases. This qualified it to serve as part of the new software suite’s context layer. It also includes an MCP server, which ensures that the logic we created can later be utilized in new systems, too.

The new software suite enables more accurate and faster information retrieval through AI, resulting in faster processes and thus cost reductions across operational functions.