Telecom provider preempts network failures

A leading Central European telecommunications provider, majority-owned by a major European telco group, delivers comprehensive services including fixed-line, mobile, broadband internet, and IPTV to millions of customers. High reactive maintenance costs for their copper wire IPTV network infrastructure were impacting service quality and customer satisfaction. The company partnered with Hifiylabs to develop a predictive maintenance system that identifies network failures before customers experience service disruptions.

90%

prediction accuracy in network infrastructure

64%

reduction in maintenance costs

Challenge

The telecommunications provider invested significant resources maintaining their IPTV copper wire network infrastructure. With cable internet and TV services critical to customer experience, reactive maintenance resulted in service disruptions, customer dissatisfaction, and elevated operational costs. Their primary objective was transforming maintenance operations from reactive to preventive, enabling proactive issue resolution before customers noticed problems or logged support tickets.

Solution

The telecommunications provider invested significant resources maintaining their IPTV copper wire network infrastructure. With cable internet and TV services critical to customer experience, reactive maintenance resulted in service disruptions, customer dissatisfaction, and elevated operational costs. Their primary objective was transforming maintenance operations from reactive to preventive, enabling proactive issue resolution before customers noticed problems or logged support tickets.

Service

AI

Industries

Telecommunications

Technologies

Impala

R

Hadoop

Tableau

Technologies

Impala

R

Hadoop

Tableau

Explore more stories